The terms and conditions set out in this document are the Rental Terms. 

The Country Specific Terms are local variations and additions to the Rental Terms. The Country Specific Terms for the country where you are collecting the vehicle will apply to your rental. 

The Rental Agreement is the document you sign when you pick up your vehicle (generally headed “Rental Agreement” or “Rental Record”) which includes a summary of your rental (e.g. length, services taken and an estimate of charges to be paid). 

When we refer to the Rental Agreement we mean (1) the signed document, (2) the Rental Terms, and (3) the applicable Country Specific Terms. By signing the Rental Agreement document, you indicate that the summary details are correct as well as your acceptance of these terms. The Rental Agreement begins at the agreed start of your rental period. 

The Rental Agreement is made with the Hertz company or franchisee named on it and all references to “Butler Luxury Rentals”, “we”, “us” and “our” are to that company. 

We are responsible to you for providing the vehicle in good overall and operating condition and for replacing the vehicle in the event of mechanical breakdown. It does not extend to other losses arising from your rental unless they are a direct and foreseeable result of our negligence or breach of the Rental Agreement. In this case our responsibility to you will not cover loss of profits or loss of opportunity. 

You must care for, use and return the vehicle in accordance with the Rental Agreement. 

IMPORTANT: You are responsible to us if the vehicle is returned late, lost or damaged, as well as for traffic fines and other charges that arise during the rental. 

Please read the Rental Agreement carefully to understand your obligations in full. 

We aim to resolve all disputes amicably. If we are unable to resolve a dispute, the law of the country where you signed the Rental Agreement will apply. Any part of the Rental Agreement which is held to be illegal or unenforceable under applicable law shall be considered to have been deleted, leaving the remainder in full force and effect. 

When you rent with us, you consent to us processing your personal information.

If your rental is a 28 Days+/Multi Month or Mini lease rental for several months the terms of the 28 Days+/Multi Month Addendum apply in addition to the Rental Terms. 

For other leisure bookings, if your rental is for 28 days or longer you must return the vehicle at least every 28th day or at any time when requested by us so that we can perform certain service checks and renew your Rental Agreement. Please note that during this time if we provide you with a temporary replacement vehicle we cannot guarantee that it will be the same make/model or equivalent but we will return your vehicle as soon as possible. We reserve the right to terminate the Rental Agreement at any time by giving you 30 days’ notice either orally or in writing (including by email).

Your Rental Agreement shows any prepaid sums as well as any charges agreed at the start of the rental which have not been prepaid, and your agreement to pay these and any other charges that arise during your rental. 

IMPORTANT: We typically reserve an amount on your credit or debit card (or take a deposit) at least equal to the estimated charges shown on your Rental Agreement. This will be released (or repaid) on return following payment of the rental charges. However, please be aware that it may take up to 30 days for any unused preauthorization or deposit to be released. 

We will provide you with a final Statement of Charges when you return the vehicle during the location’s opening hours.

Definition: All references to “the vehicle” in these Rental Terms are to the vehicle we supply to you for your rental, including any replacements, plus all parts and accessories belonging to the vehicle and any additional equipment provided to you, such as child seats, GPS units, DVD players, portable WiFi devices etc. 

Condition: We will provide a summary of any pre-existing damage on our Vehicle Condition Report (VCR) at the start of your rental. It is important that you check the condition of the vehicle and compare its actual condition with the VCR before leaving. Any differences must be reported to the location staff so that the VCR can be updated before you leave the location premises.

Care: You are responsible for looking after the vehicle and reducing the risk of breakdown and damage by complying with our Rental Restrictions (below). You must also make sure you use the correct fuel and check the tires regularly. If any warning light is displayed in the vehicle requiring you to refill any other fluid such as oil you must refill it as necessary and we will refund the cost of the refill to you on presentation of a receipt. 

It is your responsibility to drive and park the vehicle carefully and in accordance with local traffic regulations and in a manner appropriate to the road conditions at the time. You should not rely on any GPS device as they do not always show the current speed limit or road configuration for any area. 

IMPORTANT: You are responsible for returning the vehicle in the condition we provided it in, subject to fair wear and tear. You will be responsible to us, to the extent allowed under applicable law, for any additional damage found on return. 

Fuel: We will supply your vehicle with a full tank of fuel. You will need to return the vehicle with a full tank or pay for the additional fuel required to fill the tank on return, unless you pre-purchased the “Always Full” Fuel option. 

Use: The vehicle belongs to us and you may not sub-rent, transfer or sell it. You may not use the vehicle: 

• To carry passengers for remuneration (e.g. as a taxi or car sharing arrangement or similar). 

• Off road or on roads unsuitable for the vehicle (including racetracks). 

• When it is overloaded with passengers and/ or baggage. 

• To tow or push any vehicle, trailer or other object (without our express permission). 

• To carry anything which may harm the vehicle (including explosive or combustible materials) or delay our ability to rent the vehicle again (because of its condition or smell). 

• To carry cargo for remuneration (trucks and vans may only carry cargo for personal use unless you have our express permission). 

• To take part in any race, rally or other contest. 

• In restricted areas, including airport service roads and associated areas. 

• In contravention of any traffic or other regulations. 

• For any illegal purpose. 

Authorized drivers: Unless someone is named on the Rental Agreement, or added later with our express permission, they are not authorized by us to drive the vehicle. Authorized drivers may not drive if they are over-tired or under the influence of any substance that may impair their consciousness or ability to react, such as alcohol, drugs or certain medication. 

Multiple rentals:You may not rent more than two vehicles at any time with us unless you have set up a corporate account with us and have our prior permission to do so. 

IMPORTANT: If you do not comply with these   Rental Restrictions: 

• You   will be responsible for any damage, losses and expenses we suffer as a   result. 

• You may   lose the benefit of breakdown products, insurance or waivers of liability. 

• You may   be required to pay additional charges. 

• We may   terminate the Rental Agreement and take the vehicle back at any time at your   expense, and you will not be entitled to a refund for any unused portion of   the rental rate charged. 

You are responsible for all fines and other similar charges (including parking fines or charges) incurred in relation to the vehicle during your rental. Some of these will be sent to us for payment, which we will pay and recover from you by way of reimbursement. 

Alternatively, we may be required to provide your details to the relevant authority or other third party, who will contact you directly. 

IMPORTANT: In addition to any fine or charge you incur, we may also apply an Administration Fee to contribute towards the time and costs we incur in dealing with these matters. 

Assistance: If you experience any problem with the vehicle due to mechanical failure or accident you should call Emergency Roadside Assistance (or 911 if there is an emergency)  (please check the vehicle’s key ring, your Rental Agreement or the in-vehicle stickers) and they will arrange help. Although this service is included in your rate, you will be responsible to us for any breakdown call out costs we incur where you are at fault (including, but not limited to, misfuelling, lost or locked-in keys). Please note that you must not allow anyone to service or repair the vehicle without our permission.  

If you have an accident you agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings. 

You must also take the following steps: 

1. Always: 

a. Inform the rental location immediately. 

b. Complete an Accident Statement (you will find these or a similar document in the glove compartment of the vehicle) and immediately send a copy to the rental location (the email address is on the Rental Agreement); and 

2. Also, if anyone is injured: 

a. Report the accident to the local police; 

b. Do not admit fault; 

c. Take a note of the names and addresses of everyone involved, including witnesses. 

3. Also, if the vehicle is not drivable contact Emergency Roadside Assistance 

Responsibility: If the vehicle is lost, stolen or damaged during your rental, you are responsible for all losses we suffer (up to the full replacement value of the vehicle ) and all costs that we incur unless the loss or damage is directly due to us or we have been reimbursed by a third party or their insurers. 

IMPORTANT: Your liability to us may include (amongst others): 

• Cost of   repairs 

• Replacement   cost of missing or damaged accessories or parts 

• Towing   and storage charges 

• Loss in   value of the vehicle and/or 

• An   administration charge to recover our costs for dealing with these issues and   any related claim. 

Security: You are responsible for the security of the vehicle and should try to minimize the risk of theft or vandalism by parking in a safe place. Always remove valuable items (including any removable radio, DVD player or GPS unit) from sight and make sure the vehicle is locked. 

Theft: If the vehicle is stolen, you must: 

Immediately: 

1. inform the local police; 

2. call Emergency Roadside Assistance 

3. call the renting location 

As soon as you can, you must also: 

4. complete the Theft Report at the renting location. 

You must be able to show that you have taken appropriate care by returning the keys to us as well as a copy and/or reference of the police report, otherwise our applicable waiver products will be invalid. 

Your rental rate automatically includes Third Party Liability Insurance which protects you and any authorized driver against claims from any other person for death, personal injury or damage to property caused by the vehicle during the rental. In addition (if not already included in your rate) you can choose: 

• Optional Waivers such as covering contents inside the vehicle (up to $1,500)

Third party insurance: If you have purchased excess waiver insurance or similar from a third party to cover your liability to us for the excess under our waiver products, you will remain liable to us for any amount due up to the excess and must seek reimbursement from your insurer. 

IMPORTANT: To the extent allowed under applicable law, our insurance and waiver products will be void if you breach the Rental Agreement, or if the loss or damage is caused intentionally. Our waivers may also be invalid if the loss or damage is caused by your gross negligence or that of an authorized driver.

Vehicles may contain onboard computers which periodically suggest software updates. 

You must not update the in-vehicle software at any time unless specifically requested to do so by a Butler Luxury Rentals representative. If a software update prompt is received during your rental, please ignore this or press cancel. 

If you do update the software (other than following the explicit instruction of a company representative) this is at your own risk and Butler Luxury Rentals accepts no responsibility or liability whatsoever including, but not limited to, any loss of use, interruption of service, incompatibility with training materials or otherwise. 

Requirements: You need to return the vehicle to the return location by the time stated on your Rental Agreement, or as otherwise agreed with us, otherwise additional charges may apply.

Outside Operating Hours: You may return the vehicle outside location opening hours with our prior agreement, in which case you must: 

• park in our car park or, if unavailable, a secure place nearby and lock the vehicle. 

• leave all relevant documents (receipts for any other fluids refilled) on the driver’s seat. 

• Post the keys with clear instructions where to find the vehicle through the location’s concierge desk.

Do not give the keys to anybody when you park the vehicle even if they appear to be our employee. 

IMPORTANT: If you return the vehicle out of hours you will remain fully responsible for the vehicle, including any damage, until we are able to locate it during opening hours. The rental charges will be calculated up to the time when the location reopens. 

Early return: You will only pay for the days used but the recalculation may result in an increased or decreased overall price. 

In addition reserve the right to make an Early Return Charge to compensate us in part for our inability to rent your vehicle during the remaining time reserved for your use. 

Late return: Your rental charges are calculated in 24 hour periods from the time shown on the Rental Agreement. If you return the vehicle late you enter into a new 24 hour period and will be charged for that and every successive 24 hour period you enter before return at a current, standard rate. 

In certain circumstances, we may also apply a Late Return Charge towards costs we incur if you return the vehicle other than at the agreed time. 

Notification: We will check the vehicle on your return and add any additional charges arising from your use of the vehicle, such as for fuel, vehicle condition/damage/missing accessories and early/ late return, to your invoice. 

IMPORTANT: Some charges can’t be finally determined on return, such as for major or hidden damage or any fines we later receive relating to your rental. We will notify you, by email using the address we hold for you, of any such charges before taking payment when these are identified. 

IMPORTANT: As agreed in your Rental Agreement, we may take any charges owed by you from the credit or debit card taken at the rental location, without any further authorization from you. 

Your Rental Record/Agreement provides an estimate of the charges applicable to your rental. These charges may typically include the following: 

COMPULSORY   CHARGES 

Rental Rate 

The agreed rental rate   is shown as a per week or per day amount, includes third party insurance. 

OPTIONAL   PRODUCTS AND SERVICES 

Additional   Driver 

We   apply a standard fee for each additional driver added to your rental to cover   our additional insurance costs. 

Delivery & 

Collection   Charges 

Apply   if you request that your rental vehicle is delivered to or collected from a   location other our rental location. 

Optional   equipment 

The Rental Agreement   lists any optional equipment you have selected, such as baby/ child seats,   GPS unit, etc. showing the full charge for the agreed rental period. 

Estimated Rental   

Charges 

Your total estimated   charges at the start of the rental including tax. Charges are ‘estimated’   because they exclude any potential fuel or other charges you may incur   through your use of the vehicle during your rental. 

You may incur additional charges as a result of your use of the vehicle or other incidents that occur during the rental. These include the following: 

FUEL 

Always Full Fuel   Purchase Option 

You pay   for a full tank upfront (although no refunds are given for any unused   fuel). 

Refueling   Price 

If you   don’t fill up the vehicle on return and haven’t opted for AFPO, we will   charge you a price per gallon to fill the tank. 

Refueling   Service 

Charge 

Applies   on top of the amount charged for refueling if we fill the tank for you on   return and you have not taken AFPO. 

VEHICLE   CONDITION 

Damage/Loss 

Charges 

(i) If you have not  purchased our waiver products and the vehicle is stolen, lost or damaged you   are liable up to the full value of the vehicle 

(ii) If you have taken our waiver products and the vehicle   is stolen, lost or damaged, you are liable for each incident up to the excess   amount (unless the waiver products have been invalidated). 

Missing 

Accessories/parts   

Charges 

Apply if any parts or   accessories (including any optional extras you have rented, such as car seats   or GPS units etc) are not returned with the vehicle or are damaged and need   to be replaced. 

Extra Cleaning 

Charge 

Applies   if you return the vehicle needing more than our standard cleaning to make it   ready for its next rental. 

Smoking   Charge 

Smoking is prohibited in all vehicles. This covers our   costs of preparing the vehicle for the next rental. 

VEHICLE   USE 

Traffic Fines   and 

Penalties 

You are   responsible for paying the full penalty for any parking fine or charge,   traffic fine or other penalty you incur during your rental. 

Fines   Administration 

Charge 

Standard charge to   recover our costs of dealing with any road charge, parking fine or charge,   traffic fine or other penalty you incur during your rental. 

EARLY/LATE   RETURN 

Early Return   Charge 

Where you have selected   a pay later rate, committed to a rental term and then brought the vehicle   back early we will recalculate the cost of the rental at the rates current at   the time of return. You will only pay   for the days used but the recalculation may result in an increased or   decreased overall price. 

Additional   Rental 

Days 

You may be charged an   extra day’s rental for the vehicle and any optional equipment for each 24   hour period entered into following the return time at then current rental   rates, although you are allowed a ‘grace period’ of 29 minutes to return the   vehicle after the agreed return time. 

Late Return   Charge 

In addition to charging   Additional Rental Days for late return, we reserve the right to make a Late   Return Charge to compensate us in part for the costs we incur in finding an   alternative vehicle to satisfy our next booking for your vehicle plus our   administration costs in contacting you to return the vehicle. 

All   charges are calculated in accordance with our current rates and subject to   final calculation at the end of the rental. 

We need to collect and store personal information about you to provide the services you request. When you rent with us, you consent to us processing your personal information. 

We use your personal information for our legitimate interests, including statistical analysis, credit control and protection of our assets. This may include disclosing your personal information to insurers and other organizations to assist in recovery procedures and counter fraudulent claims. 

We track the location of certain vehicles via GPS technology for security reasons and may retain such information as necessary for those purposes. 

We will only use your personal information for marketing purposes with your consent and where you have been given the opportunity to decline. 

If you need to discuss any aspect of your rental or, ultimately, are not happy with your rental experience, you have the following options: 

ASK US… 

DURING YOUR   RENTAL 

If you have any   questions or problems during your rental (e.g. to change the return time or   place) you can email the location at any time using the address provided.

You can   raise any other issues arising from the rental with our location staff on   return. 

AFTER YOUR   RENTAL 

If you disagree with any   charges on your return, or have a complaint relating to your rental   experience, you should contact Customer 

Services by What’s App on our website www.butlerbahamas.com.

We aim   to deal with all customer contacts within 14 days.